LeanIX offers a Software-as-a-Service (SaaS) for Enterprise Architecture (EA), which enables organizations to take faster, data-driven decisions in their IT. More than 80 leading brands such as Adidas, DHL, Merck, Vodafone or Zalando use the innovative solution worldwide. Users of LeanIX gain insight how well the used technology supports the business to increase competitiveness and to strengthen innovation. LeanIX addresses the frequent problem, that the required information about the IT landscape is missing, outdated or difficult to analyze. Use cases include application rationalization, technology risk management and the shift from monolithic architectures to microservices. LeanIX was founded in 2012 by Jörg Beyer and André Christ. The company's headquarter is in Bonn, with offices in Boston, Massachusetts and Houston, Texas. A wide network of partners provides support in America, Europe and Australia.
We are looking for a Customer Success Engineer with extensive troubleshooting and analytical skills to serve our customers via email, chat and occasional phone calls/Web conferences. You are self-driven, with strong motivation for digging deep into complex and hard problems. You have a sense of urgency and draw satisfaction from going above and beyond the limits to provide solutions. You will be a champion for the customers voice within our company.
Two week sprints based on SCRUM help our teams to self-organize their tasks and continuously improve our platform for our customers.