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The Enterprise Architecture Blog

Grow or let go the CMDB – will it vanish into the Cloud(s)?

Most IT managers who aim to deliver high-quality IT services for their business and customers probably came across the IT Infrastructure Library (ITIL) before. As a collection of good practices ITIL helps companies to organize and setup a professional IT service management. The Configuration Management Database (CMDB) is considered as the information backbone for these processes. It contains a 360 degree view on the underlying IT assets like servers, network or applications. This information is crucial for the IT support staff e.g. in order to resolve support tickets in short response time.

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The consumerized CIO

Cloud computing, especially SaaS, is one of the most interesting trends in IT, since it will restructure the entire way of how IT is managed. Users benefit from their new gained freedom to elect services individually and more quickly. IT can concentrate more on the management of the IT portfolio than managing incidents. But in extreme, the number of provider per application will converge to ONE. This means that the role of CIOs and IT manager is undergoing massive changes.
SaaS will lead to the effect that every application can be delivered and operated by a different provider, in contrast to today where IT is aiming to consolidate whatever possible to reduce management complexity - be it the number of applications or the number of provider to enhance manageability. In addition, SaaS enables the end user to directly order new applications at any time bypassing IT. This means for CIOs that they have to deal with frequent application changes, many different providers to keep track of, and changes in the application portfolio without their decision. Furthermore, every provider integrates with different other tools or offers a dedicated marketplace for additional products.
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Create information and not big data

Big data is a very hot topic for IT organizations at this time. This is because we generate more and more data and data details as it is no big deal for an IT system. It seems easier to just collect data in the beginning instead of thinking about their need and purpose. This trend is also visible in systems for the management of IT organizations. Let us take a closer look at these systems.

We have heard about all the fantastic analysis capabilities that other Enterprise Achitecture and IT Portfolio management products have built-in. One of the systems provides 1.500 standard reports out-of-the box. If this is not enough you can even analyse all available data with a multidimensional-data cube.This is amazing, because it makes me feel that whatever I need I will find a report. That must be a very well-designed product. They must have put a lot of effort into details.

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The future of business applications

Quote from the CEO von SAP:

"If I look at how my kids are consuming software, if it’s not desirable immediately, they throw it away. Can you imagine what happens to your IT landscape when these people come into business? I don’t know how you want to keep your IT strategy going so we’d better make our software delightful as well.”

It is quite popular that employees bring their own device to work to be more productive. The reason is pretty simple: in addition to a very intuitive handling and use of the devices you got useful apps on it. In contrast to that large software providers slumber to adjust to these trend, to adapt to changed user experience, to transfer these experience into professional and business life. Why should they? The customer base is already that large that they will survive another couple of years. A migration to another system will cost the customer too much and they want to achieve more value for money with such a migration. No easy task for both parties.
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