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Disconnect between data at the service level in ITSM and at the application-level APM is holding EA's back from achieving fully integrated IT management. This information gap combined with the varying language used to describe services and applications with respective technologies prevents good decisions and renders implementations difficult.
LeanIX for ServiceNow dissolves the boundaries between ITSM and APM. Information is entered once and runs through both systems. Applications are planned and set up in LeanIX and then transferred to ServiceNow, where they function as a business service for establishing the ITSM framework. Software and hardware, discovered via ServiceNow, is then mirrored on LeanIX to connect applications to corresponding IT components.
Enterprise architects can leverage the flexible analysis of lifecycles and their impact on the application landscape to adjust the IT roadmap.
To minimize technology sprawl, standards (e.g. preferred database technologies) can be planned in LeanIX and are then used in ServiceNow.