Available Now: The LeanIX Self-Service Portal

Posted by Tim R on June 19, 2020

LeanIX Self-Service Portal

The LeanIX Self-Service Portal — a web portal that can be configured for better co-ordinating IT support and software/hardware orders via contextualized overviews of technology landscapes — is available to all LeanIX customers (existing and new) at no additional cost. The LeanIX Self-Service Portal is a central location wherein enterprise architects (EAs) and their stakeholders can, for example, improve the efficiency and effectiveness of IT helpdesks with up-to-date architectural information.

With this release, LeanIX admins can create information portals intended to help broad audiences request new software, assign technical support requests, or autonomously solve problems by connecting with experts across an organization. Admins can create as many dedicated LeanIX Self-Service Portals as desired based on needs variously related to applications, APIs, or technology catalogs.

The LeanIX Self-Service Portal: Key Use Cases

  1. Enable employees with IT Self-Services by providing overviews of approved and available-for-order software to reduce the number of support requests.
  2. Support IT helpdesks with (application) context and knowledge to quickly identify experts and increase the throughput of support requests.
  3. Democratize expertise/knowledge to empower employees to educate themselves

Using EA data with IT helpdesks

The LeanIX Self-Service Portal: Functionality

Upon activation, users can navigate LeanIX Self-Service portals while seeing displays of applications or IT components based on key parts of LeanIX Fact Sheets themselves. These items can be searched or filtered for based on specific technical attributes and grouped according to categories such as business units. Alongside every item, users can instantly see the following:

  • “Approval Status” (whether or not the application is available for request)
  • “Ask the Experts” (individuals ready to offer support on the application)
  • “Make a Request” (to order an item directly)

How to make IT services more accurate and efficient with enterprise architecture

The LeanIX Self-Service Portal: Configuration

Admins have the flexibility of configuring portals to unique requirements with no extra coding in an easy-to-use interface. Configuration options include:

  • Portal names and headers
  • Search criterias
  • LeanIX Fact Sheet types
  • Portal links
  • Subscriptions
  • Request links
  • Icon colors
  • Ordering states
  • Relations
  • Filters

How can EA management help IT support

Try It Now

The LeanIX Self-Service Portal is ready to use for all LeanIX customers. For a list of FAQs on this release, please visit: https://docs.leanix.net/docs/self-service-portal-faqs. As well, if you'd like to try it for yourself or field some questions to an expert, please reach out here: info@leanix.net

 

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