A True Partnership
Alongside LeanIX Customer Success, customers get the fastest time-to-value in the EA Tool market. In a matter of weeks, customers can generate actionable insights out of their LeanIX implementation.
These Customers already did it
"We wanted to implement an Enterprise Architecture Management (EAM) Tool that could tackle the architectural challenges of today and tomorrow equally.
LeanIX has truly set itself apart from all other vendors. The effective management of the current Architectures was as important to us as modern concepts like our Microservices Architectures."
Nicolas Braun
Engineering Lead, zalando SE
"LeanIX helped us on our way to get an overview of our SAP landscape and a shared understanding of where to head within a couple of weeks.“
Andreas Puke
IT Architecture Manager AMAG
The onboarding process
Week 1
In our first week we begin with a kick-off to generate joint understandings of onboarding goals and expectations. In this early onboarding stage, the Business Champion, the Sponsor and (optional) the Single-Sign-On (SSO) expert are required. By the end of the first week, the initial workspace set-up, inlcuding SSO, is completed and our support channels & resources are known.
Week 2
The second week is all about the data. Together with the Business Champion, the Technical Champion and the Data Owner/s we prioritize the data for the initial import and map your data to the LeanIX data model. We also enable you to import the structured data into the LeanIX Workspace.
Week 3
After getting the data into the system, we use the third week to make sure that the data is analyzable and feeds into the key reports. This provides you with valuable first insights into your data (and in just 3 weeks!). Additionally, the focus at this stage is on getting the workspace ready to later welcome pioneer users to LeanIX in the upcoming weeks and to set up the dates for the user training.
Week 4
In the fourth week we focus on building a LeanIX community within your company and enabling the collaborative advantages of LeanIX. Pioneer users are involved at this stage, and feedback sessions with them provide valuable insights for a successful roll-out. After reviewing again onboarding goals, Success KPIs and targets for the upcoming weeks and months are agreed upon.
Customer First Approach
Our number one focus is you - the customer! We believe that building a real relationship is the key to success. That's why we are committed to supporting you throughout the whole lifecycle and provide you with a dedicated Customer Success Manager right from the start.
Dedicated Success Manager
A committed Customer Success Manager is assigned to you from the start in order to accompany you on your way to a successful EA practice and to assist you as a sparring partner.
Best-in-class Support
We have dedicated support teams in Boston and Bonn to ensure optimal response times to make sure that you receive support within hours of your request.
Great Documentation
We know how important it is to know where to find help when it is needed - that's why we offer a comprehensive user and technical documentation.
Voice of the Customer
Your opinion and experiences are important to us, which is why we hold regular events like our Power User Group or our annual Conference or get in touch with you to gather your feedback.
Best Practice Framework
We ensure fast results with a best practice framework developed from extensive EA experience and more than 180 successful customer implementations.
Regular Updates
With the LeanIX Changelog and regular product information newsletters we ensure to always keep you up to date.
Our Customer Success Team will help you every step of the way. Benefit from years of Enterprise Architecture experience combined with deep product knowledge to tackle all challenges together.
Enrique Trejo
Customer Support
Philip Zens
Customer Support
Nihal Yildiz
Customer Success Manager
Bernhard Landsberg
Customer Support
Patrick Schober
Customer Success Manager
Christian Richter
VP Customer Success
Larissa Golf
Customer Support
Christoph Walpert
Customer Success Engineer
Leah Nguyen
Customer Support
Francois Kruger
Customer Success Engineer
Christian Hoermann
Customer Success Manager
Julian Ludwig
Customer Support
Evan Gillespie
Customer Success Engineer
Vincent Tamer
Customer Success Manager
Enrique Trejo
Customer Support
Philip Zens
Customer Support
Nihal Yildiz
Customer Success Manager
Bernhard Landsberg
Customer Support
Patrick Schober
Customer Success Manager
Christian Richter
VP Customer Success
Larissa Golf
Customer Support
Christoph Walpert
Customer Success Engineer
Leah Nguyen
Customer Support
Francois Kruger
Customer Success Engineer
Christian Hoermann
Customer Success Manager
Julian Ludwig
Customer Support
Evan Gillespie
Customer Success Engineer
Vincent Tamer
Customer Success Manager
Dedicated Customer Success Representatives are paired with every LeanIX client.
Fullscale LeanIX Roll-Out
We at LeanIX see it as our mission to make you as our Customer successful and have proven that we can create a much higher value in less than 25% of the time compared to 1st generation EA tools.
Week
Onboarding
Including the initial data mapping, upload and cleaning. Collaboration incubation. Phase out of manual EA processes.
First real Benefits
5-10% of Apps identified for phase out. Standards defined for future App procurement.
Further Improvement
Standards defined for future App procurement. New stakeholders as key users of LeanIX.
Additional Use Cases
e.g. GDPR, Integration Architecture
After 3-4 months:
Proactive EA practice
> 500 active users collaborating to keep data as relevant as possible
Continuous Improvement
Working on Continuous Improvement together with your LeanIX Customer Success Manager
Data Model Definition
Individual definition of data model, object types and general visualizations to be implemented into the Solution
Ongoing...
Ongoing...
Definition of Attributes/Fields
Individual definition of fields, field values, help texts and Mapping of existing data
Ongoing...
Implementation
Setup of infrastructure, data model implementation, report implementation, data uploads
Ongoing
Training
Training Material, Training Concepts, Guidelines, Training execution
After one year: Reactive EA practice
With 20 occasional IT Experts helping with the Implementation
Week
Onboarding
Including the initial data mapping, upload and cleaning. Collaboration incubation. Phase out of manual EA processes.
First real Benefits
5-10% of Apps identified for phase out. Standards defined for future App procurement.
Further Improvement
Standards defined for future App procurement. New stakeholders as key users of LeanIX.
Additional Use Cases
e.g. GDPR, Integration Architecture
After 3-4 months:
Proactive EA practice
> 500 active users collaborating to keep data as relevant as possible
Continuous Improvement
Working on Continuous Improvement together with your LeanIX Customer Success Manager
The Leanix Fast Lane
LeanIX is up and running within 3-4 months – unlike first generation EA tools which typically take up to 12 months to roll-out.
Depending on your individual requirements and your calendar, we'll create a product demonstration tailored to your specific needs.
Don't take our word for it - read about what our customers experienced and how LeanIX helped them to implement a successfull EA practice.
See all Case StudiesNORMA Group
How NORMA Group Uncovered Significant Rationalization Potential in Its Global Application Portfolio
HAWORTH
How HAWORTH Accelerates Global Growth With a Joint Information Platform for Business & IT