Build and transform technology landscapes to support evolving business strategies and operationalize innovation.
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Learn moreA True Partnership
Realize value faster by partnering with our SAP LeanIX Customer Success Team. We offer a state-of-the art blend of human touchpoints and digital assets to help you achieve your EA goals, faster. With SAP LeanIX you make transformations fast, not furious.
The onboarding process
Goal 1
Start your onboarding by understanding the navigation, environment and success criteria for an optimal onboarding approach. In this early onboarding stage, your focus will be to familiarize yourself with the SAP LeanIX onboarding approach and the range of support channels available. You will also identify and set up your preferred login method (SSO).
GOAL 2
Understanding what data is required and how to enter it into SAP LeanIX forms the basis for all further steps. Since your LeanIX workspace relies on data, this step is critical before proceeding with onboarding. In Goal 2, we focus on the SAP LeanIX meta model, core functionality, scoping of data and how to import it.
Goal 3
To build a successful enterprise architecture practice with SAP LeanIX, it’s essential to collaborate with stakeholders to gather and maintain data, which in turn will generate data-driven insights. To help with this, Goal 3 focuses on creating ownership and leveraging our in-product collaboration features. By the end of Goal 3, you’ll be ready to showcase your first insights.
AFTER ONBOARDING
In order to build a successful enterprise architecture practice with SAP LeanIX, it is crucial to plan your post-onboarding strategy. And remember: Onboarding is just first step in your SAP LeanIX journey. Once complete, we’ll introduce you to the SAP LeanIX Continuous Success Management Team and make your success our success.
A TRUE PARTNERSHIP
Our Customer Success Team helps you on every step of the way. Benefit from years of Enterprise Architecture experience bundled with deep product knowledge to tackle any challenge - together.
Customer First Approach
Our number one focus is you - the customer! We believe that building a real relationship is the key to success. That's why we are committed to supporting you throughout the whole lifecycle.
Continuous Success Management
A committed Customer Success Team is available from the start in order to accompany you on your way to a successful EA practice and to assist you as a sparring partner.
Best-in-class Support
We have dedicated support teams in Boston and Bonn to ensure optimal response times to make sure that you receive support within hours of your request.
Great Documentation
We know how important it is to know where to find help when it is needed - that's why we offer a comprehensive user and technical documentation.
Voice of the Customer
Your opinion and experiences are important to us, which is why we hold regular events like our Power User Group or our annual Conference or get in touch with you to gather your feedback.
Best Practice Framework
We ensure fast results with a best practice framework developed from extensive EA experience and more than 180 successful customer implementations.
Regular Updates
With the LeanIX Changelog and regular product information newsletters we ensure to always keep you up to date.
Fullscale SAP LeanIX Roll-Out
We at SAP LeanIX see it as our mission to make you as our customer successful and have proven that we can create a much higher value in less than 25% of the time compared to 1st generation EA tools.
Week
Onboarding
Including the initial data mapping, upload and cleaning. Collaboration incubation. Phase out of manual EA processes.
First Real Benefits
5-10% of Apps identified for phase out.
Further Improvement
Standards defined for future app procurement. New stakeholders as key users of SAP LeanIX.
Additional Use Cases
e.g. GDPR, Integration Architecture.
After 3-4 months:
Proactive EA practice
> 500 active users collaborating to keep data as relevant as possible.
Continuous Improvement
Working on continuous improvement together with your SAP LeanIX Customer Success Manager.
Data Model Definition
Individual definition of data model, object types and general visualizations to be implemented into the solution.
Ongoing...
Ongoing...
Definition of Attributes/Fields
Individual definition of fields, field values, help texts and mapping of existing data.
Ongoing...
Implementation
Setup of infrastructure, data model implementation, report implementation, data uploads.
Ongoing…
Training
Training material, training concepts and guidelines.
After one year: Reactive EA practice
With 20 occasional IT Experts helping with the implementation.
Week
Onboarding
Including the initial data mapping, upload and cleaning. Collaboration incubation. Phase out of manual EA processes.
First Real Benefits
5-10% of Apps identified for phase out.
Further Improvement
Standards defined for future app procurement. New stakeholders as key users of SAP LeanIX.
Additional Use Cases
e.g. GDPR, Integration Architecture.
After 3-4 months:
Proactive EA practice
> 500 active users collaborating to keep data as relevant as possible.
Continuous Improvement
Working on continuous improvement together with your SAP LeanIX Customer Success Manager.
The Leanix Fast Lane
LeanIX is up and running within 3-4 months – unlike first generation EA tools which typically take up to 12 months to roll-out.
Don't take our word for it - read about what our customers experienced and how SAP LeanIX helped them to implement a successfull EA practice.