EA Management
Value Stream Management
SaaS Management Platform
LeanIX Continuous Transformation Platform®
True cloud native SaaS, certified with the highest standards for security and data privacy
A True Partnership
Alongside LeanIX Customer Success, customers get the fastest time-to-value in the EA Tool market. In a matter of weeks, customers can generate actionable insights out of their LeanIX implementation.
These Customers already did it
The onboarding process
Week 1
In our first week we begin with a kick-off to generate joint understandings of onboarding goals and expectations. In this early onboarding stage, the Business Champion, the Sponsor and (optional) the Single-Sign-On (SSO) expert are required. By the end of the first week, the initial workspace set-up, including SSO, is completed and our support channels & resources are known.
Week 2
The second week is all about the data. Together with the Business Champion, the Technical Champion and the Data Owner/s we prioritize the data for the initial import and map your data to the LeanIX data model. We also enable you to import the structured data into the LeanIX Workspace.
Week 3
After getting the data into the system, we use the third week to make sure that the data is analyzable and feeds into the key reports. This provides you with valuable first insights into your data (and in just 3 weeks!). Additionally, the focus at this stage is on getting the workspace ready to later welcome pioneer users to LeanIX in the upcoming weeks and to set up the dates for the user training.
Week 4
In the fourth week we focus on building a LeanIX community within your company and enabling the collaborative advantages of LeanIX. Pioneer users are involved at this stage, and feedback sessions with them provide valuable insights for a successful roll-out. After reviewing again onboarding goals, Success KPIs and targets for the upcoming weeks and months are agreed upon.
A TRUE PARTNERSHIP
Our Customer Success Team helps you on every step of the way. Benefit from years of Enterprise Architecture experience bundled with deep product knowledge to tackle any challenge - together.
Customer First Approach
Our number one focus is you - the customer! We believe that building a real relationship is the key to success. That's why we are committed to supporting you throughout the whole lifecycle and provide you with a dedicated Customer Success Manager right from the start.
Dedicated Success Manager
A committed Customer Success Manager is assigned to you from the start in order to accompany you on your way to a successful EA practice and to assist you as a sparring partner.
Best-in-class Support
We have dedicated support teams in Boston and Bonn to ensure optimal response times to make sure that you receive support within hours of your request.
Great Documentation
We know how important it is to know where to find help when it is needed - that's why we offer a comprehensive user and technical documentation.
Voice of the Customer
Your opinion and experiences are important to us, which is why we hold regular events like our Power User Group or our annual Conference or get in touch with you to gather your feedback.
Best Practice Framework
We ensure fast results with a best practice framework developed from extensive EA experience and more than 180 successful customer implementations.
Regular Updates
With the LeanIX Changelog and regular product information newsletters we ensure to always keep you up to date.
Fullscale LeanIX Roll-Out
We at LeanIX see it as our mission to make you as our Customer successful and have proven that we can create a much higher value in less than 25% of the time compared to 1st generation EA tools.
Week
Onboarding
Including the initial data mapping, upload and cleaning. Collaboration incubation. Phase out of manual EA processes.
First real Benefits
5-10% of Apps identified for phase out.
Further Improvement
Standards defined for future App procurement. New stakeholders as key users of LeanIX.
Additional Use Cases
e.g. GDPR, Integration Architecture.
After 3-4 months:
Proactive EA practice
> 500 active users collaborating to keep data as relevant as possible.
Continuous Improvement
Working on Continuous Improvement together with your LeanIX Customer Success Manager.
Data Model Definition
Individual definition of data model, object types and general visualizations to be implemented into the Solution.
Ongoing...
Ongoing...
Definition of Attributes/Fields
Individual definition of fields, field values, help texts and Mapping of existing data.
Ongoing...
Implementation
Setup of infrastructure, data model implementation, report implementation, data uploads
Ongoing…
Training
Training Material, Training Concepts, Guidelines, Training execution
After one year: Reactive EA practice
With 20 occasional IT Experts helping with the Implementation
Week
Onboarding
Including the initial data mapping, upload and cleaning. Collaboration incubation. Phase out of manual EA processes.
First real Benefits
5-10% of Apps identified for phase out.
Further Improvement
Standards defined for future App procurement. New stakeholders as key users of LeanIX.
Additional Use Cases
e.g. GDPR, Integration Architecture.
After 3-4 months:
Proactive EA practice
> 500 active users collaborating to keep data as relevant as possible.
Continuous Improvement
Working on Continuous Improvement together with your LeanIX Customer Success Manager.
The Leanix Fast Lane
LeanIX is up and running within 3-4 months – unlike first generation EA tools which typically take up to 12 months to roll-out.
Don't take our word for it - read about what our customers experienced and how LeanIX helped them to implement a successfull EA practice.
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