Surrey, United Kingdom
Compass Group is a British multinational contract foodservice company that serves 5.5 billion meals per year in approximately 50 countries. Darren Shearsby is the Chief Enterprise Architect of Compass Group in Australia and responsible for both IT strategy and security. When he started in his role, IT strategy was largely detached from the business and occurring on an ad-hoc basis: “We need a new menu management system. But wait – didn’t we just get rid of one last month? What problem are we trying to fix? Which processes are associated? Which user groups are affected? What are the data requirements?”
Conflicting priorities and a lack of visibility of the current landscape across business capabilities created a backlog of requests and many frustrations. Due to the number of demands, it was unclear which problems had to be solved first.
A scattered inventory of documents across Excel, Visio, and Powerpoint files didn’t make troubleshooting matters any easier. Where was the single source of truth? This setup made it impossible to present a comprehensive view of the Compass Group IT landscape to stakeholders. Compass needed an Enterprise Architecture solution.
“For a small team, having LeanIX is like having another enterprise architect on board."
Chief Enterprise Architect, Compass Group
Compass needed to work smarter and be able to pivot to different viewpoints depending on the audience. Said Darren: “LeanIX facilitated this lean need by giving me a virtual enterprise architect.” Upon fully understanding the current state of their IT landscape, Compass could simulate new opportunities and plan for change. All gaps, technical debts, obsolescence, and risks became visible.
The portfolio planning fell under 3 areas:
It was critical to establish a collaborative EA practice by involving affected stakeholders. As well, it was key for Compass Group Australia to focus on areas with the biggest chance of impact. The LeanIX “EnterpriseArchitecture-in-a-box” approach, as Darren puts it, fulfilled all these requirements.
Starting with business capabilities
Business capabilities have proven a very valuable concept for managing IT architectures. Capabilities have the big advantage of representing an organization’s anchoring business model while being independent of organizational structures and processes. When introducing the Business Capability model, discussions with business functions, such as HR and Supply Chain, were activated to expand upon technology questions in the proper context.
LeanIX live reports, such as the Business Capability Map or the Application Landscape, helped to instantly generate viewpoints to communicate with specific stakeholders. Supply Chain gained improved “Source-2-Contract” and “Procure-2-Pay” value streams, and HR developed a more functional “Hire-2-Retire” process. Suddenly, business and technology had a common language.
Application portfolio planning
Two strategic IT priorities were high on the agenda for Compass Group: (1) moving applications to the cloud; and (2) back-office transformation for supply chain and finance. The information captured in LeanIX is used to precisely define the scope of these projects to determine how the systems interact with each other and how suppliers are involved. Information was captured through survey workflows.
Of note, it has proven to be very successful for uncovering information previously locked up in employees’ heads, such as: How critical is the system? What are the SLAs? Is there an external party involved? Are there any risks associated? All approval and planning meetings are now based on information within LeanIX. Applications and projects are, for example, tagged as soon as the budget is approved.
Unveiling shadow IT and risks
Shadow/ghost IT is an area that Compass has collaborated with the business to manage. Shadow IT is technology that has been purchased or developed without the involvement of the IT department. LeanIX heat maps make it very transparent whether an application is officially part of the budget. Again, this helps discussions with business stakeholders. Based on a clear information baseline, constructive proposals can be made about the advantages and disadvantages of including applications into the official budget (such as the lack of an internal support model).
With the help of LeanIX, the enterprise architecture practice at Compass Group Australia is now running full speed ahead. Compass IT leaders are achieving considerably more attention, and now have an easier time supporting decisions and communicating value.
LeanIX has significantly reduced the time needed to collect, maintain, and visualize company data. Countless analyses and reports that previously took hours to prepare are now accomplished in minutes! In a nutshell, LeanIX enabled a small team to create big changes in the IT landscape.
LeanIX facilitated this lean need by giving me a virtual enterprise architect.
Don't take our word for it - read about what our customers experienced and how LeanIX helped them to implement a successful EA practice.
How Helvetia Successfully Consolidated Two IT Landscapes in the Nationale..
Balancing priorities and integrating business processes to create a single source of truth for IT management.
How Otis Reached Enterprise Architecture Maturity in 30 Days
Otis Worldwide Corporation (Otis) is the world’s leading company for elevator and escalator manufacturing, installation, and service. Their solutions transport 2 billion passengers, across 2 million..
How Rödl & Partner Drives its Digital Agenda with LeanIX
“For CIOs like me, LeanIX offers real-time dashboards with the most relevant data and analytics on IT landscapes needed for managing operations."
How Pinellas County Digitizes Government Services for Its Citizens
From disarray to harmony: a victory with Enterprise Architecture and Application Portfolio Management.
How HAWORTH Accelerates Global Growth With a Joint Information Platform..
Operating in 126 countries, learn how Haworth accelerated high-quality data collection and inventorying using LeanIX.
How EBSCO Information Services Implemented a Data-Driven Enterprise..
How EBSCO established a single source of truth with LeanIX.
How DTU Uses LeanIX to Optimize IT Resources
A research institute like the Technical University of Denmark (DTU), one of the country's and Europe's most renowned engineering schools, is a perfect place to observe the impact of dynamic..
How Gruner + Jahr Perform Multi-Cloud Governance With LeanIX Cloud..
A look at Gruner + Jahr's achievements in multi-cloud governance using LeanIX Cloud Intelligence.
How Donner & Reuschel AG Reduce IT Complexity with LeanIX
"LeanIX has helped even those in my company who are not enterprise architects. Thanks to this tool, more disciplines can interact together.”
Growing an Enterprise Architecture Program with Nürnberger Versicherung
“Before the LeanIX EA Management tool, it was impossible for us to see the bigger picture of our digital transformation strategy.”
A Greenfield Approach to IT Modernization with C&A and LeanIX
“By providing on-demand, accurate, and configurable overviews of our changing IT landscapes, C&A’s EA team has used LeanIX to work closer with our executive teams and accelerate its digital retail..
How Innogy SE Uses LeanIX and Apptio to Enable Cost Transparency
Providing cost transparency in a complex IT landscape
How NORMA Group Uncovered Significant Rationalization Potential in Its..
NORMA Group acquired 13 companies without having an IT integration strategy. What happened once they finally decided to harmonize it all?
How Nottingham University has Redefined Student Support Processes
Check out how Nottingham University redefined their student support processes by defining a single source of truth and reduced manual effort with LeanIX.
How AMAG Prepares Their SAP Landscape for the Digital Age
How the Swiss automotive giant operates its massive SAP-based landscape using collaborative and efficient EA practices.
How RUAG Harmonized Their Post-Merger IT Landscape with a Virtual EA Team
Why it needs a transparent IT inventory to properly run its business.
How Compass Group Australia built an EA practice from scratch
How a small EA team was able to collaborate with an agile enterprise architecture tool to manage Shadow/Ghost IT.
Depending on your individual requirements and your calendar, we'll create a product demonstration tailored to your specific needs.